Washington Hospital Healthcare System (WHHS) is based in Fremont, CA. It is a system providing a wide range of critical healthcare services including emergency care, many forms of therapy, cardiac surgery, nutritional counselling, and joint replacement and many other offerings.
WHHS had several applications systems that were experiencing severe downtime issues. WHHS hired VIE to do an audit of the issues and recommend solutions for improvement.
Using the IT Infrastructure Library of guidelines, VIE reviewed IT support processes and worked with the WHHS support vendor to make recommendations designed to improve operations to increase reliability of the hosted applications systems.